How can we help?

Get help with your plan, reminders, backup, data, or Wolverine Plus.

Email Wolverine supportsupport@ratiolabs.app

Start here.

Most Wolverine controls live under Settings. Your routine remains available offline even when cloud backup is unavailable.

01

Reminders are not arriving

  1. Open Wolverine → Settings and confirm Notifications are on.
  2. Open iOS Settings → Notifications → Wolverine and allow notifications.
  3. Open the protocol and confirm its reminder times and active days.

Wolverine still works without notification permission. Timezone changes may require reopening Wolverine so reminders can be refreshed.

02

Cloud backup says offline

Wolverine saves locally first. Keep using the App; it will retry its private cloud snapshot on a later write or launch when the service is reachable.

The current anonymous account is tied to the installation. It is not guaranteed multi-device or reinstall recovery, so export anything you need to keep before deleting Wolverine.

03

Restore a Wolverine Plus purchase

  1. Confirm the iPhone is signed in to the Apple account that made the purchase.
  2. Open Wolverine → Settings → Wolverine Plus.
  3. Choose Restore Purchases.

Apple manages billing and cancellation. You can manage an active subscription in iOS Settings → your name → Subscriptions.

04

Export your Wolverine data

Open Wolverine → Settings → Export Wolverine data. Wolverine creates a readable JSON export containing your plans, logs, preferences, inventory, and health logs, then opens the iOS share sheet.

05

Delete your account

Open Wolverine → Settings → Account → Delete account. Confirming deletion permanently removes your guest account, saved cloud and device data, notification profile, and reminders.

A network connection is required. If deletion fails, your local data stays available; reconnect and try again. Deleting your account does not cancel your Apple subscription. Manage or cancel it in Apple’s subscription settings.

Still stuck?

Email support@ratiolabs.app with the iOS version, Wolverine version, and the steps that led to the problem. Please do not include private protocol, dose, or health details unless they are necessary to explain your request.

Medical and emergency questions

Wolverine support cannot provide medical advice. For questions about a compound, dose, preparation, interaction, side effect, or adverse reaction, contact a licensed clinician or pharmacist. For an emergency, contact local emergency services.