How can we help?

Reminders are not arriving

1. Open Paco → Settings and confirm Notifications are on.
2. Open iOS Settings → Notifications → Paco and allow notifications.
3. Open the protocol and confirm its reminder times and active days.

Paco still works without notification permission. Timezone changes may require reopening Paco so reminders can be refreshed.

Cloud backup says offline

Paco saves locally first. Keep using the App; it will retry its private cloud snapshot on a later write or launch when the service is reachable.

The current anonymous account is tied to the installation. It is not guaranteed multi-device or reinstall recovery, so export anything you need to keep before deleting Paco.

Restore a Paco Plus purchase

1. Confirm the iPhone is signed in to the Apple account that made the purchase.
2. Open Paco → Settings → Paco Plus.
3. Choose Restore Purchases.

Apple manages billing and cancellation. You can manage an active subscription in iOS Settings → your name → Subscriptions.

Export your Paco data

Open Paco → Settings → Export Paco data. Paco creates a readable JSON export containing your plans, logs, preferences, inventory, and health logs, then opens the iOS share sheet.

Delete your data

Open Paco → Settings → Reset all app data. Confirming reset permanently removes saved routines, history, preferences, reminders, and the private cloud snapshot.

If the cloud service is unreachable, Paco marks deletion as pending and retries it before any later cloud restore.